Privacy Policy

Last updated: 25 August 2026

MS HAIR & SKIN CARE ("MS HAIR & SKIN CARE", "we", "us" or "our") operates this website and provides dermatology, hair transplant, laser and aesthetic treatment services from our clinic in Green Park, New Delhi. We respect your privacy and are committed to protecting the personal information you share with us, including the sensitive health information you provide when seeking a consultation or treatment. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using this website or our services, you agree to the practices described in this Policy.

Information We Collect

We collect information you provide directly to us, such as when you fill out our contact form, request a free consultation, book an appointment, or message us on WhatsApp or by phone. This may include:

Your name, phone number, email address, and city;
The treatment or service you're inquiring about;
Any messages, questions, or details you choose to share with us, including health or medical information relevant to your consultation or treatment (such as your skin, hair or aesthetic concerns and treatment history);
Photographs you may share with us for treatment assessment or before/after documentation, with your consent.

Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain information about your device and how you use the site, including your IP address, browser type, device information, pages viewed, and the date and time of your visit. We use tools such as Google Tag Manager, Google Ads, and Meta (Facebook) Pixel to understand website traffic and measure the performance of our advertising campaigns.

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and schedule your free consultation or appointment;
Contact you by phone, SMS, WhatsApp or email regarding your consultation, appointment, or treatment;
Provide the dermatology, hair, laser and aesthetic services you have requested;
Send you appointment reminders, treatment information, offers, or updates about our services, where you have not opted out of such communication;
Improve our website and services, and understand how visitors use our site;
Measure and improve the performance of our Google and Meta advertising campaigns;
Comply with applicable laws, regulations, and medical record-keeping requirements.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Our doctors, clinical and front-desk staff involved in providing your consultation and treatment;
Trusted third-party service providers who help us operate our business, such as our appointment/lead management system, WhatsApp Business, website hosting, and analytics or advertising platforms (Google, Meta), who are only permitted to use your information to provide these services to us;
Government authorities or other third parties when required by law, regulation, or legal process, or to protect the rights, property or safety of MS HAIR & SKIN CARE, our patients, or others.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (via Google Tag Manager, Google Ads, and Meta Pixel) to remember your preferences, understand site usage, and measure the effectiveness of our advertising. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly if cookies are disabled.

Data Security

We take reasonable administrative, technical and physical measures to safeguard your personal and health information from unauthorized access, disclosure, alteration or loss. Access to your information is limited to authorized personnel who need it to provide you with care or to operate our services. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal and medical information for as long as necessary to provide our services, maintain accurate clinical records, and comply with applicable legal, medical and regulatory record-keeping requirements.

Your Rights & Choices

You may ask us to access, correct, or delete your personal information, or withdraw your consent to receive marketing communications from us, at any time by contacting us using the details below. We will respond to your request in accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023. Please note that we may need to retain certain information as required by medical record-keeping or other legal obligations.

Children's Privacy

Our website and services are not directed at children. If a minor's information is shared with us (for example, as part of a family consultation), we assume it has been provided with the consent of their parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We encourage you to review this page periodically. The "Last updated" date at the top of this page indicates when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

MS HAIR & SKIN CARE
Address: H-6, Basement, Green Park Main, New Delhi - 110016
Phone: +91-8826991712 / +91-8800722612
Email: Msskinclinic1@gmail.com